Terms of Service

1. The service

Tap Next is a hosted platform for building and running interactive funnels — sequential question flows that collect and route responses. We grant you a non-exclusive, non-transferable right to use it during your subscription, for your own business purposes.

We improve the product continuously. We will not materially reduce core functionality during a paid term; if we ever deprecate a feature you rely on, you get at least 90 days’ notice and a migration path.

2. Accounts and access

You are responsible for your workspace: who you invite, what they do, and keeping credentials safe. Enable two-factor authentication. Tell us promptly at security@tap-next.co if you suspect unauthorised access.

You must be at least 18 and not barred from using the service under applicable law or sanctions.

3. Plans, submissions and billing

Paid plans are billed in advance, monthly or annually, and renew automatically until cancelled. A submission is one completed funnel response. Partial responses, previews and your own test runs never count.

• We email you at 80% and 100% of your monthly allowance.
• Past your allowance we keep collecting and bill overage at $6 per 1,000 submissions. We do not switch your funnels off mid-campaign.
• Upgrades apply immediately and are prorated. Downgrades apply at the next renewal.
• Cancel any time from billing settings; you keep access until the end of the paid period. Fees already paid are non-refundable except where required by law or under the guarantee below.

Prices exclude VAT, GST and sales tax, which we add where required. We may change list prices with 30 days’ notice; your current term is never repriced mid-flight.

4. Your content and your data

You own your funnels and every response they collect. You grant us only the licence we need to host, process, back up and display that content in order to run the service for you.

You are the data controller for respondent data. You are responsible for having a lawful basis, for the notices and consents your funnels present, and for honouring respondent rights. Our DPA forms part of these terms and applies automatically whenever you process personal data through the platform.

You can export your data at any time as CSV or via the API. On termination we keep it for 30 days so you can retrieve it, then delete it.

5. Acceptable use

Do not use Tap Next to:

• send unsolicited bulk messages, or collect responses from people who have not been given clear notice of who is collecting and why;
• run surveys or quizzes designed to deceive, impersonate another brand, or harvest credentials or payment details under false pretences;
• collect special-category or children’s data without a lawful basis and appropriate safeguards;
• publish unlawful, defamatory or infringing content, or malware;
• probe, load-test or reverse-engineer the platform without our written permission, or exceed documented rate limits;
• resell the service other than through the agency and white-label terms of your plan.

We may suspend a workspace that puts the platform or other customers at risk. Except for urgent cases we give notice and a chance to fix things first.

6. Availability and support

We target 99.9% monthly uptime on paid plans, and commit to 99.95% with service credits under an Enterprise SLA. Planned maintenance is announced at least 48 hours ahead and scheduled outside peak hours where possible. Live status is published at status.tap-next.co.

Support is by email on all plans, with a target first response of one business day on Growth and four business hours on Scale.

7. Intellectual property

We own the platform, its software, design and documentation. You own your content. Neither of us gets rights in the other’s marks beyond what is written here — though if you tell us we may list your name and logo as a customer, and you can withdraw that permission at any time.

If you send us feedback or ideas, we may use them freely and without obligation. We think that is fair; it is also why the roadmap moves.

8. Confidentiality

Each side will protect the other’s non-public information with at least reasonable care, use it only for this agreement, and disclose it only to people who need it and are under similar obligations. This survives termination by three years — indefinitely for trade secrets.

9. Warranties and disclaimers

We warrant that we will provide the service with reasonable skill and care, and that it will materially conform to our documentation. Otherwise, and to the maximum extent the law allows, the service is provided “as is” without further warranties of any kind, including merchantability, fitness for a particular purpose and non-infringement.

We do not warrant any particular conversion rate. Benchmarks published on this site are medians across many customers and are not a promise about your results.

10. Limitation of liability

Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, even if warned they were possible.

Each party’s total aggregate liability is capped at the fees you paid or owed in the 12 months before the claim arose. Nothing here limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot lawfully be limited.

11. Indemnities

We will defend you against third-party claims that the platform infringes their intellectual property, and cover resulting damages and reasonable costs. You will defend us against claims arising from your content, your funnels, or your use of the service in breach of these terms. In each case the indemnified party must give prompt notice and reasonable cooperation.

12. Term and termination

These terms run while you have an account. Either party may terminate for material breach that is not cured within 30 days of written notice. We may terminate immediately for non-payment after 15 days, or for serious acceptable-use violations. On termination your licence ends and the data provisions above apply.

13. Governing law and disputes

These terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in Delaware. If you are a consumer in the EEA or UK, you keep the protections of your local mandatory law.

Before filing anything, email legal@tap-next.co. Most disputes turn out to be misunderstandings about invoices.

14. General

These terms, the DPA and any order form are the entire agreement between us and replace anything said earlier. If a provision is unenforceable, the rest survives. Failing to enforce something is not a waiver. You may not assign this agreement without our consent, except to a successor of your business. We may update these terms with 30 days’ notice for material changes; continuing to use the service after that means you accept them.

15. How to reach us

Questions about this document go to legal@tap-next.co, or by post to either entity below. We answer legal and privacy mail within five business days.

Entity	Role	Address
Tap Next, Inc.	Contracting entity	1 Sansome Street, Suite 3500, San Francisco, CA 94104, United States
Tap Next Europe B.V.	EU/UK representative (Art. 27 GDPR)	Herengracht 124, 1015 BT Amsterdam, Netherlands

Back to tap-next.co